GDPR – PRIVACY POLICY
Updated: 10th May 2018
Abbey Appliances (Evesham) Limited, a company registered in England and
Wales under company number 06230140 and with our registered office at The
Courtyard, 86 High Street, Evesham, Worcestershire, WR11 4EU (“We” or “Us”) are
committed to protecting and respecting your privacy. For the purpose of this
Policy, Abbey Appliances (Evesham) Limited is the data controller and where
applicable, the data processor of your information.
This Policy together with any other documents referred to on it sets out the basis of:
• What personal data we collect and why
• What we do with your personal data
• How we secure your personal data
• How you can change or delete your personal data
Please read the following carefully to understand our views and practices
regarding your personal data and how we will treat it.
Definitions
‘Store’ – means the public area of Abbey Appliances at the registered address The
Courtyard, 86 High Street, Evesham, Worcestershire, WR11 4EU.
‘Service’ – means purchases and/or electrical/installation work purchased or
instructed by a Customer from Abbey Appliances.
‘Customer’ – means a person who uses our Store or Services or has previously used
our Services.
‘Personal Data’ – means any information that can personally identify an individual.
What Information We Collect
The legal basis in which we process information we collect is in order for us to
provide efficient Service to the Customer and is in our (Abbey Appliance’s)
legitimate interests which are further explained in ‘How We Use The Information
Collected’ section of this Policy.
We may collect and process various forms of information when you use our Store
or Service:
‘Customer-Provided’ Information
When you use our Store or Service, you may provide Personal Data and we as a
result, may collect this. Personal data is any form of information that can identify
an individual for example, name, email address, mailing address, and credit card
or other billing information. Examples of when this information may be provided
include, but are not limited to, when you purchase an appliance, instruct us to
complete electrical work and when you have contacted us.
We do not collect or process any information automatically.
‘Third-Party information’
When required to escalate bad Customer debts or when selling extended
warranties we will share essential information as provided by the Customer in order
to complete the relevant task. Our third-party debt collection agency
(DebtGuard) and extended warranty provider (Siriuscare) have their own privacy
policy which we recommend you review.
We receive third-party information from external appliance repair service providers
and local letting agencies for the purpose of completing repair work on their
behalf and each individual provider has their own privacy policy which we
recommend you review. The relevant external service providers include but are
not limited to:
• Repaircare, Talbot Way, Small Heath Business Park, Birmingham Area,
Birmingham B10 0HJ
• Repairtech Services (UK) Limited, The Courtyard, Harris Business Park,
Hanbury Road, Stoke Prior, Bromsgrove. B60 4DJ
• Amica, The CDA Group, Harby Road, Langar, Nottingham, NG13 9HY
• Statesman Appliances, 38 Bluestem Road, Ransomes, Europark, Ipswich, IP3
9RR
• Gorenje (UK) Ltd., Tuition House, 27-37 St. George’s Road, London SW19 4EU
• Caple, Maurice Lay Ltd. Fourth Way, Bristol, BS11 8DW
• UK Warranty, The Venter Building, 3 Madarin Road, Rainton Bridge Business
Park, Houghton Le Spring, DH4 5RA
How We Use The Information Collected
We use the information that we collect in a variety of ways during the provision of
our services and operation of our business, including the following:
Operations
• To carry out our obligations arising from any contracts entered between you
and us
• To carry out any business essential administrative processes
Communications
• To enable our team to provide support to Customers when requested or
required to do so
• Investigate any issues that arise from using our Services
How We Store The Information We Collect
The data we collect from you may be processed, transferred and stored using our
internal database which is integral to our business operations. This database is part
of a engineer and diary management system provided by Calculus Software
Solutions Ltd, 4 Warren Court, Park Road, Crowborough, East Sussex, TN6 2QX who
have their own privacy policy which we recommend you review. Their access to
our system can only be allowed by us upon request and is strictly limited to
troubleshooting and maintenance of the system itself.
We have ensured that all services we use to transfer, store and/or process data
have been verified to ensure that they are compliant with the European Union’s
General Data Protection Regulation (GDPR) and any other respective legal
framework that applies to that particular service. Further to this, we will continually
monitor said services to ensure compliance is still being achieved at any given
time and the data they hold is stored in a safe and satisfactory manner using the
most up to date security measures. We will, to the best of our knowledge, not
process, store or transfer any data to any service that does not comply with the
GDPR or have adequate security measures in place to protect your personal data.
Disclosure Of Information
We will only disclose your information to any third-parties as detailed in this Policy
and under the following circumstances:
• In the event that we sell or buy any business or assets, in which case we may
disclose your personal data to the prospective seller or buyer of such
business or assets.
• If Abbey Appliances (Evesham) or substantially all of its assets are acquired
by a third party, in which case personal data held by it about its customers
will be one of the transferred assets.
• To facilitate payment (for example, Barclaycard Merchant Services).
• If we are under a duty to disclose or share your personal data in order to
comply with any legal obligation, or to protect the rights, property, or safety
of Abbey Appliances (Evesham) Limited, our customers, or others. This
includes exchanging information with other companies and organisations
for the purposes of fraud protection.
• In order for them to provide you with information about goods and services
which may be of interest to you.
If you do not want us to use your data in this way, or to pass your details on to third
parties for marketing purposes, you can do so by contacting
info@abbeyappliances.co.uk. For more information, please see the ‘Your Rights’
section of this Policy.
Children’s Privacy
Protecting the privacy of children is particularly important in data protection. We
do not knowingly collect any Personal Data of anyone younger than 18 unless
parental consent has been obtained prior to using our Service. If we become
aware of any personal data that has been gathered on a child who is under the
age of 18 without parental consent, we will take the appropriate action to ensure
it is removed from our system.
Access To Information & Your Rights
We are committed to protecting and respecting your privacy. Under the GDPR, as
a Customer of our Store and Services, you have several rights in relation to your
personal data which include:
• The right of access – you have the right to know exactly what information we
hold about you and how we process it.
• The right of rectification – you have the right to have your personal data
rectified if it is incorrect or incomplete.
• The right to be forgotten – You have the right to have your personal data
removed or deleted without a specific reason for doing so. This is also known
as ‘the right to erasure’.
• The right to restrict processing – an individual’s right to block or suppress
processing of their personal data. You have the right to block your personal
data from being processed.
• The right to data portability – you have the right to request the personal data
we hold about you for your own use.
If you wish to exercise any of your rights in accordance with the GDPR, please
contact us with the specific request using the contact details located under the
‘Contact Us’ section of this Policy. The action taken will be free of charge,
provided in an easily accessible format (if applicable) and actioned within 30
days, where possible.
If you have concerns about the way we handle your personal data, you can
contact the ICO or raise a complaint by contacting info@abbeyappliances.co.uk
and we will investigate accordingly.
Data Retention
Customers
We will continue to retain any information collected from a Customer of our Store
and Services as long as the Customer is deemed ‘active’ and current. When a
Customer is deemed ‘inactive’, we will remove information as set out below:
• Personal data and history of purchases/services used will be automatically
deleted if a Customer has not entered into a contractual sales or used our
Services for a period of five years or more.
We may still hold personal information of inactive Customers under the following
conditions:
• If required to do so in order for us to continue our duties as a service provider
• If required for financial records in line with UK accounting and taxation laws
(for a period of at least 6 years, plus the current year)
• If deemed necessary due to any legal obligations or regulatory
investigations that may arise
Employment Applicants
In regards to prospective employment with Abbey Appliances (Evesham) Limited,
by applying for any vacancy through the various channels, you agree to the
processing of your personal data that is required in order for us to complete the
employment process accordingly and thus, agree to this Policy. If you’re
unsuccessful in your application to work at Abbey Appliances (Evesham) Limited,
we must retain your personal information for 6 months in accordance with UK
employer law. After 6 months, we will remove your personal information unless
explicitly agreed otherwise. As set out in the ‘Your Rights’ section of this policy, if
you wish to correct or request deletion of your information before the 6 month time
frame has expired, please contact info@abbeyappliances.co.uk with the relevant
request.
Contact Us
You can contact us at any time if you have any questions, comments or requests
regarding this Privacy Policy using the following information:
Abbey Appliances (Evesham) Limited
The Courtyard
86 High Street
Evesham
Worcestershire, WR11 4EU
info@abbeyappliances.co.uk
Alternatively, you can use the Contact Us page on our website
www.abbeyappliances.co.uk
Changes To This Policy
Any changes we may make to our privacy policy in the future will be notified to
Customers in Store and a review of our Privacy Policy will be completed ever 12
months or in the event of legislation adjustments (whichever comes first).
Last edited: 10/05/18